Help & Support
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
All orders ship directly from our USA-based warehouse with delivery within 6-12 business days. We process orders daily at high priority to get your items to you as fast as possible. Once your order is processed and your label is created, you'll receive a tracking email. Shipping times depend on your location and current carrier volumes, but we guarantee fast, reliable delivery across the continental United States.
Do you offer international shipping?
Currently, we ship to the United States only. We understand that many international customers are interested in our products, and we're actively working on expanding our international shipping options. Please check back soon or join our Stash List to be notified when international shipping becomes available.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email from our shipping system. You can use this USPS tracking number to monitor your package's real-time delivery progress. If you don't receive a tracking email, check your spam folder or contact us at contact@thefittedstash.co with your order number.
What shipping carrier do you use?
We primarily ship via USPS (United States Postal Service) with full tracking and signature confirmation options. USPS offers reliable delivery throughout the USA, and all packages are insured during transit.
Do you offer expedited shipping?
We offer standard shipping as part of all orders. We process and ship orders same-day whenever possible, which is the fastest service we can provide. Most orders arrive within 6-12 business days.
What happens if my package is lost or delayed?
All packages are insured and tracked. If your package doesn't arrive within the expected timeframe, contact us immediately at contact@thefittedstash.co with your tracking number. We'll investigate with USPS and either resend your order or issue a refund.
Orders & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are processed securely through Whop, our trusted payment partner. We also support digital payment methods for maximum convenience and security.
Is my payment information secure?
Absolutely. All payments are secured by Whop's industry-leading 256-bit SSL encryption. Your card details are never stored on our servers—all payment processing is handled directly by Whop's PCI-DSS compliant payment gateway. Your financial information is protected with the same security standards used by major financial institutions.
When will I be charged?
You'll be charged at checkout once you complete your purchase. Your order is processed immediately upon payment confirmation, and we begin preparing your shipment right away. You'll receive an order confirmation email within minutes of your purchase.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of purchase. You can request changes by emailing contact@thefittedstash.co with your order number. After 1 hour, orders enter our fulfillment system and cannot be modified. However, contact us immediately and we'll do our best to help.
Do you charge sales tax?
Sales tax is calculated during checkout based on your shipping address and your state's tax laws. The tax amount will be displayed before you complete your purchase, so there are no surprises.
Can I use a PO Box for shipping?
We recommend using your residential or business address, as USPS delivery to PO Boxes can be delayed or rejected. If you must use a PO Box, contact us first at contact@thefittedstash.co to discuss your options.
Products & Sizing
What types of products do you sell?
We specialize in premium hats and apparel, including New Era snapbacks, fitted caps, 59FIFTY structured caps, exclusive team collaborations, branded merchandise, and rare limited-edition releases. All products are 100% authentic and sourced directly from authorized distributors and official team partners. We focus on quality over quantity, carefully curating each collection.
Do all items have size options?
Yes, most items come in multiple sizes. For hats, we offer various sizes including 7, 7 1/8, 7 1/4, 7 3/8, and adjustable options. Apparel typically comes in sizes S, M, L, XL, XXL, and 3XL. Always check the product page for specific size availability, as sizes vary by item.
How do I find my correct hat size?
Hat sizing can be tricky! Here's a quick guide: Measure the circumference of your head with a soft measuring tape about 1 inch above your eyebrows. Common sizes are 7 (small), 7 1/8 (small-medium), 7 1/4 (medium), 7 3/8 (medium-large), and 7 1/2 (large+). If you're between sizes, we recommend sizing up slightly for comfort. You can also contact us for personalized sizing help.
What materials are your products made from?
Our products are made from premium materials including structured wool blends, cotton, polyester, and high-quality synthetic materials. Each product page details the specific material composition. All items are sourced from official distributors who use high-quality, durable materials built to last.
Are all items in stock?
We only list items that are currently in stock on our website. If an item shows as available, it's ready to ship immediately from our USA warehouse. Inventory updates are real-time, so if something sells out, it will be removed from the site quickly.
Are your products authentic?
100% authentic guaranteed. Every item is sourced directly from authorized distributors, official team suppliers, New Era directly, and licensed collaborators. We never sell counterfeit items, and we personally inspect products before they ship. If you receive an inauthentic item, we'll replace it immediately or issue a full refund.
Do you sell vintage or used items?
All items we sell are brand new and originals from official sources. We do not sell vintage, used, or refurbished items unless specifically noted in the product description.
Returns & Refunds
What's your return policy?
We offer a 30-day return guarantee from the date of delivery. Items can be returned in original, unworn condition with all original packaging and tags attached. We'll issue a full refund of the product price (shipping costs are non-refundable unless the item is defective). View our complete refund policy for full details →
How do I initiate a return?
Contact us at contact@thefittedstash.co with your order number, reason for return, and photos of the item(s) in their current condition. We'll reply within 24 hours with return instructions and a prepaid USPS shipping label. Simply pack your item(s) securely and drop them off at any USPS location.
What are the return conditions?
Items must be: (1) Unworn and unwashed, (2) In original condition, (3) In original packaging with all tags and stickers attached (size tags, authenticity stickers, holograms, etc.). Items that have been worn, washed, damaged, or are missing tags are not eligible for return.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5-7 business days. You should see the credit in your original payment method shortly after. Check your account or bank statement within 1-2 weeks for confirmation.
What if my item arrives damaged?
Email us immediately at contact@thefittedstash.co (within 72 hours of delivery) with detailed photos showing the damage, including the packaging. We'll replace the item at no cost, provide a prepaid return label, or issue a full refund—your choice.
Can I exchange an item instead of getting a refund?
Yes! If you'd like to exchange for a different size or color, let us know in your return request. If the new item costs more, you'll need to pay the difference. If it costs less, we'll refund the difference.
Do you accept returns after 30 days?
Our standard return window is 30 days from delivery. Exceptions are made for defective items. If you have a defective item beyond 30 days, contact us with photos and we'll evaluate your case.
Account & Orders
Do I need an account to order?
No account is required! You can checkout as a guest using our Whop-powered checkout system. However, creating an account allows you to save your information for faster future purchases and track orders easily.
Can I view my order history?
Yes, you can view your order history by checking the confirmation email we sent you. You can also use your order number and email to track your package anytime. For registered account holders, you can access order history directly in your account.
How do I reset my password?
If you have an account, visit the login page and click "Forgot Password." Enter your email address, and we'll send you a password reset link within minutes.
Sales & Promotions
Do you offer discounts?
Yes! We regularly run seasonal promotions and special sales events, including our Valentine Sale featuring 20% off select items. Subscribe to our Stash List newsletter to be notified first about upcoming sales, new releases, and exclusive subscriber-only discounts.
How do I get notified about future sales?
Join our Stash List (email newsletter) directly in the footer of our website. We send updates about new drops, restocks, limited releases, and exclusive sales to our subscribers first—sometimes days before they're announced publicly!
Are clearance items final sale?
Most clearance items are marked as "final sale" and cannot be returned. Always check the product details for sale terms before purchasing. We clearly label final sale items to avoid confusion. Contact us if you have questions about a specific item.
Do you have a loyalty program?
Currently, we reward loyalty through our Stash List newsletter with exclusive early access to sales and new releases. We're always exploring new ways to reward our regular customers, so stay tuned!
Product Quality & Authenticity
How do you guarantee authenticity?
We source directly from authorized New Era distributors, official team merchandise partners, and licensed collaborators. Every product goes through quality inspection before shipping. We guarantee 100% authenticity or your money back, no questions asked.
What if I suspect a product is counterfeit?
Contact us immediately at contact@thefittedstash.co with detailed photos and your order number. We'll investigate and either replace the item with an authentic one or issue a full refund, including return shipping costs.
How do I verify authenticity myself?
Authentic products should have: proper stitching, correct branding and logos, official holograms/security features, and quality materials. Our product pages include detailed photos. If you have questions about a specific item, we're happy to help before you purchase.
Still Have Questions?
We provide support across multiple channels. Reach out to us at contact@thefittedstash.co and we'll get back to you within 24 hours. We're also available to answer specific questions about products before you purchase. Thank you for choosing The Fitted Stash!